Name: Unique Property Company London Ltd trading as Unique Property Company 

Trading Address: Unit 17 The Gransden, 39 Gransden Avenue, London E8 3QA, United Kingdom
Registered Address: 8 Lonsdale Gardens, Tunbridge Wells, Kent, TN1 1NU
Phone Number: +44 20 8187 4599
E-mail: [email protected]

We are registered with the Information Commissioner’s Office ZA756528

We currently collect and process the following information:

• Name
• Contact details
• Proof of Identity
• Date of Birth
• Financial Information

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Carry out our obligations arising from any contracts entered into between you and us
• Notify you about changes to our service
• Send newsletters from time to time
• Ensure that content from our site is presented in the most effective manner
• To administer our business and support those who work with us
• To comply with legal or regulatory requirements

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time by contacting [email protected] 
• We have a contractual obligation.
• We have a legitimate interest.

Your information is securely stored on our operating CRM software, 10ninety and on our secure Dropbox account.

We will only keep information about you during the term of our contract and following termination, 7 years.

We use the information that you have given us in order to:

• Enable your use of any services that we may provide through our website or third-party websites
• Supply you with our products and services
• Send statements, invoices and payment reminders to you, your lawyers who you use for conveyancing, or to collect payments from you
• Deal with enquiries and complaints
• Perform money laundering, financial and credit checks
• Use tracing services to obtain onward contact details and collect any unpaid debts for any default by you
• Comply with our legal and regulatory obligations

We may share this information with Nelson Referencing Limited, also known as Reference-My-Tenant our referencing provider.

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] if you wish to make a request.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Helpline number: 0303 123 1113

Lettings Complaints Procedure

31st January 2023